What our Customers say...


I cannot say enough about SERVPRO. From the first day when I called for help with the water damage in my home to the day they brought my contents back, they have been kind, professional, and thorough. My first contacts were Justin, Alex, and Samantha. They guided me through what they were going to do to get my home dried out, how they would pack up my home, and the process of dealing with my insurance. I was informed when people were in the home as well, which made me fell secure and safe. Joanne and her team of Patricia, Eduardo, Arturo, Hector C., Josh, and Jaime packed up the contents of my home with care and delivered them back equally with care. The office staff is equally gracious every time I go in (Sandra and the receptionist). I am so grateful to SERVPRO for their amazing service during a very difficult time. Five stars is not enough!

Nothing but great service during our flood restoration. Shout out to Ninoska, Joanne, Katy, Hector C, Eduardo, Rain and Arturo.

Joanne, Arturo, Rain, Hector and Eduardo were all efficient and professional. 

Had to call the On Call team out to start the dry up of our flooded kitchen. The teams that came out were amazing, Not only were they quick to get working they were super friendly. All the crews that came out to either check on the drying process or the equipment were courteous and willing to work around our schedules. I would like to call out Eli, Hugo, Abe, Jorge, Carlos, Hector, and Richard for the fantastic work and professionalism. Now that the work has completed I miss seeing them. Thank you SERVPRO and your wonderful crews.

Joel and his crew came in and were a true pleasure to work with. Joel was extremely kind, professional and knowledgeable. He is a true asset to his team. He was kind to my guests and easy to work with, and I would definitely ask for him specifically if possible.

I just want to say thank to Ninoska, Arturo and Eduardo they have been the most professional hard working team! They were so very careful and courteous when moving are things out of our home and when they came back same care was taken. During the clean up and mold removal caused by water damage they worked hard and did a fantastic job. Thank you thank you this great team

A team of seven people worked at our site yesterday. They were skilled, efficient and effective. Our possessions were impacted by a car fire in the next parking spot which meant we had water, smoke and soot damage. A large compliment to Ninoska, Katy, Arturo, Hector, Cinthya, Ely and Kenischa. 

SERVPRO was very fast to respond (same day). Their employees (Hugo, Carlos, and Jorge) were very conscientious, reliable, thorough, and meticulous in their work. They were professional, friendly and very reassuring. We felt in very good hands during this whole process.

Water and sewage damage at University of Puget Sound. We needed clean up and removal of damaged areas in restrooms and mail room hallway. SERVPRO responded immediately and completed work quickly. Great work and communication from entire team. Crew members Mario, Brent, Mason, JJ, Cynthia, Kimberly, Victor, Gustavo, Nanoska, Joanne, Katy and Raine were superb. We will definitely turn to SERVPRO as we always have for work of this nature

I had a leaking water pipe inside my wall and my wall and carpet were wet, damaged, and had some mold growth. They took care of it all. They called before coming, were on time, were friendly, professional, and got it all taken care of. They explained everything to me and answered all my questions. JJ, Eduardo, Kimberly, Victor, and Jarad were the crew that came out and I can't say enough good things about them. They deserve this 5 star review!

I used SERVPRO to dry out my walls and flooring after a roof leak. All of the technicians were friendly and constantly made sure that the machines were checked on throughout the drying process. I worked closely with Ayana Brown and she was awesome! She constantly kept in touch and was always able to answer my questions. Her work is very thorough and I'd recommend her to anyone that needs any SERVPRO services.

I had a bad water leak, SERVPRO was here within an hour. Very professional. Guided me through and answering any questions I have. I am very happy with all the workers, and staff. I give special thanks to Justin, Brent, Lafayette, JJ, Aleks, Carlos M, Carlos and Abe. Thank you for the excellent work you've been doing. I would definitively refer them to others. I appreciate how they're working directly with my insurance. Great workers!! Thank you.

Lucas did an excellent job assessing our situation. He mobilized his crew led by Roberto. I have never been so impressed as I was with the professionalism and courtesy with which Roberto approached our water damage. He was always prompt and even if he showed up early he and his crew would wait and respect the schedule he set up with us. Roberto paid particular attention to our home by covering everything and placing paper on the floors. All work areas were kept very clean and all debris taken away. I thought it was great that Roberto took the time with his crew to make sure they knew what was expected and he would also take the time to educate them not just give instructions. Overall, our experience with SERVPRO of Puyallup was stellar and we would highly recommend Lucas, Roberto and their crew to help with anyone put in a crisis situation with water damage.


SERVPRO Puyallup did some remediation work on my basement and I am very happy with the quality of service, completion time, and price for work completed. I would highly recommend them!

Great people, they treat you like your own family ??

I had water damage in my home. SERVPRO sent a team including Roberto (lead), Dave, and Jacob . They were fantastic. The team was professional, courteous, and a pleasure to deal with. They did a great job for me, called me regularly, and cleaned up everything when they were finished. I highly recommend them and wish that everyone who has worked in my home over the years would have given me the excellent service that these gentlemen did.

I highly recommend SERVPRO for emergency water removal. From start to finish it has been a reassuring experience handled by professional employees. The project manager, Lucas, is extremely knowledgeable and easily communicated the purpose of everything that he was doing in assessing the level of damage. SERVPRO is lucky to have such a talented, personable, employee representing their company. I was also impressed with Zack and Jacob M who were super considerate men and very, very hard workers. They were both on task nonstop from-the minute they arrived until the end of the day. They are valuable employees! Thanks for making this process easier for me!


Jacob Marquez is the best thank you again for all your help.

SERVPRO did an excellent job when putting our kitchen back together after Mold damage.  The technicians did an excellent job cleaning and contractors did a great job in reinstallation process.

Thank you SERVPRO.  We had an excellent experience. We would recommend to anyone!

I was very satisfied with the work SERVPRO did on our home! We were devastated  by the damages and didn't know where to turn til we were referred to them by a friend.  Very thankful!

SERVPRO was very professional and polite.  They met all of our expectations and more. They definitely made the process go smoothly and took the guess work off our plate. Thank You!

I would highly recommend SERVPRO to anyone. They were very polite and professional when it came to our restoration needs.  They took the time to explain everything in detail.

SERVPRO was very patient with working with us and insurance.  They were very knowledgeable.  We couldn't ask for a better company to work with.

SERVPRO did an amazing job on the work at our home.  We would recommend to any of our friends and family.

SERVPRO was very professional and polite.  I am very impressed with the quick response in such a tragic time for our family.

SERVPRO was amazing!  We couldn't have done it without them.  They were very professional and polite.

Five Stars!

They are all hard workers and are also dedicated to the job at hand.

Five stars!

SERVPRO of Puyallup responded within 1 hour to my to my flooded basement on a Saturday near Lake Tapps. Antonio and Jason were efficient , quick and really nice. The mitigation to the water damage was addressed and it was all dry in three days. No Mold got started due to their quick work.

Our insurance company recommended SERVPRO of Puyallup/Sumner after we had roof damage that caused a leak into our bedroom. We worked with Project Manager Matt Thew and he did a great job! He explained the entire process thoroughly and we knew what to expect from his team. The techs Steve and Nate also were great, very friendly and professional! They delivered the equipment and came out twice to check the moisture levels during the drying process. We highly recommend SERVPRO!

Jason Hall and Chris Moe came out to assess the damage to our home and were very professional and informative. They answered all questions we had and made us feel comfortable about the situation. I would recommend them to anyone!

They went out of their way to fix fire-damaged for me. They didn't have to, but went the extra mile. Thank you SERVPRO of Puyallup/Sumner.

SERVPRO was prompt and professional. They cleaned up fire damage in the kitchen. Good job, guys.

Great job with the water damage. SERVPRO gave the best service.

Would highly recommend the same team members to anyone!

Great and knowledgeable team of experts who really care about the damage done to your personal effects. They came in and helped us in our time of need while being very empathetic. If I ever need something like this I will be using them again!

It was an awesome experience. The team is very knowledgeable, they knew exactly what there were doing. If I have another water damage hopefully I don't, but if I do I will definitely use them again.

I recently had a tenant move out of my rental. The damage they did was horribly devastating. If it wasn't for SERVPRO of Puyallup I wouldn't have been able to rent out my house. The speedy process and quality was outstanding. I cannot thank them enough. It was "Like it never even happened." I highly recommend SERVPRO of Puyallup.

Love the fact that SERVPRO Puyallup cares about the work they do and who they do it for. You're not just a number....your'e a person and the team genuinely cares about getting you back on track. They said no stress...they meant it. I know firsthand they will go the extra mile to remove stress, make sure you understand the process and make it like it never happened. Great team!

Pat and Paul from SERVPRO was a big help! They were quick to respond and knew their stuff. Thank you Pat for organizing the whole project and Thanks Paul for doing the dirty work with a smile. You guys rock.


I am not comfortable having strangers in my home.  I was very anxious about it and was honest with the crew when they showed up.  They were fabulous about it and very understanding.  I was pleased to have them as my guests.  They represented your company very well and did an incredible job!”

Top Notch!  Crew was amazing!

Outstanding!  Appreciate the quick response.

Everything was great! Great job to everybody.

Keep Chris!  He is friendly, yet professional.  He is upbeat and confident!  Good guy!